About Us Services New Products Safety Tips Ask The Experts Tech Tips Press Area Investor Info Software Downloads Partners Contact Us

Have a problem with your system?

Trouble downloading or converting files?

Performance problems?

Just ask us! We'll get back to you ASAP and will post all questions that we believe are pertinent to our other clients.

Q. We want to upgrade our Windows version. Will we lose all our data?

A. No, you will not lose any data when upgrading a current version of Windows to an update version of Windows. However, it is always a good idea to make a complete back up of your files before performing any major change to your computers, network, or servers.
  Q. I can't access certain files on the server. It tells me 'You do not have permissions to view this file'. Why can't I view it?

A. The permissions on certain files may have been restricted to allow certain people to have access to them. This is done for security reasons. Please see your Systems Administrator to find out if you can have access.
  Q. I received the error 'System resources low, can not complete operation. Please close some files to free up memory'. How could all of my memory be used?

A. This usually occurs for several reasons. First, the system cache could be overloaded due to long periods of time between restarting your computer. Try restarting. Second, if you have a lot of programs that run 'in the background', meaning they are running while you are performing other tasks, this can slow your system down and take up a lot of your virtual memory. Programs that do this are and messenger or chat programs, the Weather Bug program, or media players such as QuickTime or RealPlayer. Closing out these programs and changing the preferences so they do not run at start up will also help free up resources. If this doesn't help, adding memory can help alleviate the problem.
  Q. How do I connect to the network printer to print files?

A. Click 'Start', 'Settings' and 'Control Panel'. Select the Printers folder. Click 'Add Printer'. Click 'Next', select 'Network Printer' and click 'Next', then 'Next' again. Select your printer from the list and click 'Next'. Click 'Finish'.
  Q. I want to share files between my Mac OS 8.6 and a windows 2000 server. I have installed the Apple Talk protocol and the File sharing for Mac. My problems is that when I try to copy a file from my Mac to the share on the 2000 server, I get a permission error. "You cannot copy "filename" onto the folder "AppleShare Folder", because the disk is locked. However, I can easily copy files from the 2000 server to the share folder.Have any ideas?

A. The windows 2000 Microsoft UAM volume that is created when you install File Services for MAC's is automatically registered as a read only share. You must right click on my computer click manage click shared folders select Microsoft UAM volume right click to properties and uncheck read-only and/or change the permissions.

You can also right click in this area to create new MAC volumes to share as well.
  Q. I recently upgraded to latest versions of Perl, Red Hat Linux and everything else. I now get these error messages in all scripts which use these modules:

Malformed UTF-8 character (unexpected continuation byte 0xa3, with no preceding start byte) at /usr/files/modules/mmagic.pm line 230 Malformed UTF-8 character (unexpected non-continuation byte 0x74, immediately after start byte 0xf4) at /usr/files/modules/structure.pm line 293.

Although it doesn't seem to affect the functionality of the scripts, I'd like to know how to fix these warnings.

A. Red Hat 8 and 9 both use "en_us.UTF-8 " encoding as the default system format. I have found this causes problems with many things. For example, when I ssh into RH8/9, many characters do not display properly on the man pages. I do not know that this causes problem with PERL exactly, but as I was googling I read that the malformed UTF-8 character message had something to do with LANG settings. Putting two together makes me wonder is you should try changing the LANG setting to "en_us".
< MORE >
  A. (CONT.) Make the following changes to the file /etc/sysconfig/i18n. The default file reads:

Change the file to read
To make the change immediate type the following at the prompt export LANG="en_US". After this you will see quite a few problems go away.


Submit a question: (NOTE: All fields are required. We will not use your personal information on our website or sell your information to any third parties.)

Q. Our company would like to implement NAS [Network Attached Storage] in our back-up process. What would be the best method?

A. When backing up information from a NAS, you must have back-up software that supports the NDMP protocol. However, when backing up to a NAS, this is not required and any robust back-up software will fit your needs.
  Q. We currently have no backup system. How do we implement this to protect our data?

A. First you will need a backup software to work in conjunction with a physical backup procedure. You can back up to tape, CD, DVD, or a Network Attached Storage [NAS] unit. If you back up to removable media [such as tape or CD] we suggest storing it in a fire proof safe after each backup.
  Q. Our network is bogged down and cumbersome. How can we improve its performance?

A. Upgrading your network cable could vastly help your network speed. As well as using switches in place of hubs. Grouping departments into workgroups specific to needed servers or files can also increase speed.
  Q. I think I downloaded a virus - help!

A. If you have antivirus software, reboot the computer in Safe Mode and perform a full-system scan. If you have a bootable CD, turn the computer, insert the CD, and load from the CD to run a "pre-boot scan". If you do not have antivirus software, Microsoft Security Essentials (MSE) can handle that, as well as plenty of other free alternatives.
  Q. How do I backup my Outlook/Outlook Express?

A. With Outlook 2010, click "File", then "Options". In the "Advanced" tab, click "Export". In the Import and Export Wizard, select "Export to a file" and click "Next", then select your preferred document type. Click "Next". You now receive the option to select which of your Outlook folders you wish to export to a file, then click "Next". Click "Browse to a select a location for your file, and name it accordingly. Click "Ok" to close the "Browse" window, and "Next" to continue. At the last page, verify that all the options are correct, and then click "Finish" and wait for the export process to complete. Repeat this process for any other folders you wish to back up.
  Q. How do I find out my IP Address?

A. Press "Win+R" to bring up the Run dialogue box. Type "cmd" and press "Enter" to open a Command Prompt. Type "ipconfig" and press "Enter". Your IP address, as well as your default gateway, will be listed here.
  Q. How do I find out what Operating System I am running?

A. Windows users:
Click "Start", then right-click "Computer" and select "Properties". Your Operating System (OS) will be listed there at the top under "Windows edition". Click "Start", then "Control Panel". Click the "Hardware & Sound" header. Under "Devices and Printers", click "Add a printer". Once the Add Printer dialogue box appears, click "Add a network, wireless, or Bluetooth printer". Select your printer from the list (if it is not listed after the search, have your printerís IP address and/or network location handy and click "The printer I want isnít listed". Follow the prompts afterwards to complete the Wizard), then click "Next". Click "Next" again to confirm, then "Finish" to close the dialogue window.

Macintosh users:
Click the apple logo in the upper left hand corner. Click 'About this Computer'. Your Operating System version will be there.




Site designed and maintained by Firehouse Networks © 2024.